Warranty

We pride ourselves on using only the finest raw materials and strive to manufacture our products to the highest quality standards.

The standard warranty for all products is 6 months from the date of purchase.

Should a product be defective we are happy to assess the defect and perform the following:

• Repair the identified defect.
• Exchange the defective product.
• Bertleys reserves the right to elect whether the product should be repaired or exchanged based on a physical inspection of the defective product.

A product defect specifically excludes damage arising from the following:

• Damage arising from normal wear and tear,
• Damage arising from any alterations to the product,
• Damage arising from negligence, incorrect use or abuse of the product,
• Damage arising from inadequate care that could reasonably be expected.