Returns & exchanges

Return Policy

We want you to love your Bertleys. If you’ve ordered the wrong size or have any other issue, you can always exchange or return your order so long as:

1. Your items are unworn, undamaged, in re-sellable condition (i.e. no creases or wear on soles), and in their original packaging.
2. Your return request is submitted within 30 days of receiving your original order.

We reserve the right to refuse returns that do not meet these criteria. Our company assumes no liability for any products returned to us that were not originally purchased from Bertleys online store.

Timing

Once our warehouse has received your return, please allow 15 business days for a refund or store credit to be issued. If it has been longer than 15 business days, please contact us.

Free Shipping

We offer free shipping within the major areas. 

Please note that orders do not ship on Saturdays, Sundays, or major South African holidays.

We reserve the right to refuse free shipping for any customer returns. International shipping costs are not covered by Bertleys.

Order Changes & Cancellations

Our orders are packaged and shipped out quickly after they are placed to ensure that your boots arrive as soon as possible. Because of this, any changes to your order (including address changes, product changes, or cancellations) must be requested as soon as possible after your order has been placed. We’ll do our best to accommodate your request, but cannot guarantee any changes will be able to be made after your order has been placed. 

Need to make a change to your order? Send us an email.

Lost or Damaged Goods

Once verified by the carrier, we will replace any lost or goods damaged in transit with a full store credit or replacement of the original order. Lost orders are not eligible for a refund.

International (Non-SA.) Shipping & Returns

We love our growing community!

We charge a flat rate of R1000 for all international shipments and R350 to neighboring countries. This will automatically be added when you place your order on our website. 

VERY IMPORTANT:
Please note that you may be asked to pay tax and duties to the tax authorities of the specific country upon import of the goods. For more info regarding this, feel free to send an email to info@bertleys.co.za

Regrettably, we do not offer international returns or exchanges.ﾠ

Defective/Flawed Products

We stand behind the quality of our products. If you experience any material or craftsmanship flaw, please contact us so that our customer support team can assist. Unauthorized third-party purchases are not covered by Bertleys.

Repeated Returns

We offer free shipping & returns to make your shopping experience with us as easy as possible. We also monitor the number of returns made by customers and continued returns in breach of our terms and conditions. Repeated returns will be flagged and may, at our discretion, lead to the addition of a shipping charge, restocking fees for future returns, or future orders being refused.

Final Sale

SALE ITEMS: No returns or refunds on sale items will be accepted, however an exchange for a different size or colour of the same value may be requested within 30 days of purchase with proof of purchase.