Last updated 2024

Privacy Policy

Section 1 – What Information Do We Collect?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address.

When you browse our store, we automatically collect certain information about your device, such as details regarding your web browser, IP address, and time zone. We also collect information about the page(s) you visit, actions you take on the site (e.g., completing a purchase), or how you arrived at our site (e.g., search, paid advertisement).

To track and store this information, we use the following technologies/services:

  • Cookies. Cookies are small files stored in browsers that are used to save user preferences.
  • Google Analytics. To gather information about how customers shop in our store, we use Google Analytics, a service provided by Google. You can view more information on this service here. We also use Google Signals, which allows Google Analytics to associate data from your visit to our site with other Google information. Remember, all of your Google data may be accessed and/or deleted by you via My Activity.

Additionally, when you begin or complete a purchase through our website, we collect certain information from you, including your name, email, phone number, billing/shipping address, and payment information.

Collectively, all types of information gathered or provided to us by you are referred to as “Personal Information.”

 

Section 2 – How Do We Use Your Information?

When you provide Personal Information as part of a transaction, we use the order information to fulfill any orders placed through our website. This includes processing payment, shipping item(s), and sending order information/confirmations. We may also use it to communicate with you regarding your order, screen orders for potential fraud, or provide advertising for additional products/services.

Other information collected as you browse the site, including page(s) visited, actions taken, or referral source, may be used to personalize your browsing experience, assess website performance, or shared with third parties for marketing/advertising purposes. With your permission, we may also send you emails or text/media messages about our store, new products, and other updates.

 

Section 3 – How Do You Get My Consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason (e.g., email marketing or text/media message marketing), we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

By interacting with our website, you permit us to use cookies to track website usage and share your data with third parties for marketing purposes.

 

Section 4 – How Do I Withdraw My Consent?

If, after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@bertleys.co.za

If you wish to delete or block cookies from your browsing activity, you may do so within your browser.

If you wish to opt out of being tracked by Google Analytics, you may do so here.

We will never discriminate against you for withdrawing consent, and you will continue to be eligible for our best products & services regardless of whether you enable tracking.

 

Section 5 – Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

Section 6 – Third-Party Services

In general, the third-party providers and brand partners used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us and/or market products and services that may be of interest to you.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Bertleys also participates in marketing cooperatives. Portions of the personally identifiable information that you provide to us and information about your order may be combined with other personally identifiable information from our records and other sources. This information will be used to make our future marketing efforts more efficient. As part of our participation in these marketing cooperatives, this information may also be shared with our third-party service providers and other marketers whose products or services we feel may be of interest to you. If you prefer that we do not share your personal information with other marketers, please opt-out by emailing us here. Please note that consent is not a requirement for purchase, and we would be happy to delete any of your personal information upon request.

 

Section 7 – Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

Section 8 – Data Retention & Management

We retain the Personal Information we receive as described in this policy for as long as you use our services or as long as is necessary to fulfill the purpose(s) for which it was collected. When you place an order through the Site, we will store your order Information unless and until you ask us to delete this information.

You may have the right to request: (i) access to your personal data; (ii) an electronic copy of your personal data; (iii) correction of your personal data if it is incomplete or inaccurate; or (iv) deletion or restriction of your personal data in certain circumstances as provided by applicable law. We will not discriminate against you for the exercise of these rights. If you request to delete your account, you can create a new account on our Platform at any time. If you have a request regarding your personal data that cannot be fulfilled from your account settings, please contact us at info@bertleys.co.za with the subject line “Privacy.”

 

Section 9 – Changes to Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

Questions and Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, please feel free to email us at info@bertleys.co.za

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Email
info@bertleys.co.za

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071 681 6686

Customer Service hours
Monday to Friday 08:00 - 16:00

© 2024 Bertleys

Bertleys ©2024

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Email
info@bertleys.co.za

WhatsApp
+27 63 434 5502

Customer Service hours
Monday to Friday 08:00 - 16:00

Bertleys © 2024

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